This Refund and Cancellation Policy applies to paid subscriptions, APIs, and other digital services (collectively, the "Services") provided by Appark ("Appark," "we," or "our") through the appark.ai website and related mobile or desktop applications.
Before purchasing the Services, please carefully review this policy, the plan benefits, billing period, and price displayed at checkout. By completing a purchase, you acknowledge that you understand and agree to this policy. Nothing in this policy limits any mandatory consumer rights available to you under applicable law.
1. Subscriptions and Automatic Renewal
Appark may offer monthly subscriptions, annual subscriptions, Enterprise API plans, and other paid Services described at checkout.
- Unless otherwise clearly stated at checkout, paid subscriptions automatically renew at the end of each billing period, and the payment method you provided will be charged for the next billing period.
- You are responsible for confirming the selected plan, billing period, price, applicable taxes, and plan benefits before completing a purchase.
- Appark may change prices for future billing periods in accordance with applicable law and the Terms of Service. We will notify you before any material price change takes effect.
2. How to Cancel a Subscription
You may cancel your subscription through the subscription or billing settings in your account or by submitting a cancellation request using the contact details provided at the end of this policy.
- Cancellation stops automatic renewal for the next billing period. It does not automatically refund fees already paid for the current billing period.
- After cancellation, you can generally continue using the purchased plan benefits until the end of the current paid billing period.
- To avoid being charged for the next billing period, complete your cancellation before the renewal date. If a cancellation request is not processed before renewal due to processing time, contact us promptly.
- Deleting your account or discontinuing use of the Services does not constitute subscription cancellation. You must cancel automatic renewal through your subscription settings or by contacting us.
3. First Subscription Refund
To help new customers evaluate Appark's paid Services, users purchasing their first self-service Appark subscription may request a refund within 48 hours after the first payment is completed.
A first subscription refund must satisfy all of the following conditions:
- The refund request is submitted within 48 hours after the first payment;
- The account has not previously received an Appark first subscription refund;
- The account has not substantially used or consumed paid Services, including extensive queries, bulk access to historical data, data exports, API calls, or other activities that may be used to copy or remove Appark data;
- The request does not involve fraud, abuse, violation of the Terms of Service, or circumvention of plan limits.
We will review the account's actual usage when assessing a first subscription refund request. Eligible requests may receive a full refund. Where applicable law requires otherwise, applicable law will control.
4. Other Refund-Eligible Circumstances
In addition to a first subscription refund, you may request a refund or billing correction in the following circumstances:
- Duplicate charge: The same order or billing period was charged more than once due to a system error;
- Incorrect charge: The amount charged differs from the amount confirmed at checkout or in a valid order;
- Unauthorized transaction: The payment method holder did not authorize the transaction, although we may request reasonable identity and transaction verification information;
- Failure to deliver Services: A paid Service was not activated due to an issue caused by Appark, and we are unable to resolve the issue within a reasonable period;
- Material service failure: A paid Service was substantially unavailable for an extended period due to circumstances within Appark's control, and no reasonable remedy could be provided;
- Other circumstances where a refund is required by applicable law.
Where an issue can be resolved by extending the subscription period, restoring benefits, correcting the bill, or providing another reasonable remedy, we may offer such a remedy with your agreement.
5. Generally Non-Refundable Charges
Except as expressly stated in this policy or required by applicable law, the following charges are generally non-refundable:
- Refund requests submitted more than 48 hours after the first payment;
- Renewal charges where the customer forgot to cancel, did not use, or no longer requires the Services;
- Requests for a prorated refund for the unused portion of a current monthly or annual billing period;
- Requests based on limited use, low usage frequency, or changes in personal needs;
- Exported data, consumed API usage, overage charges, or other usage-based charges;
- Requests arising from changes made by third-party app stores, app publishers, public data sources, or third-party services;
- Requests based on differences between Appark's download, revenue, ranking, or trend estimates and other sources. Appark data is provided for market research and analysis and does not guarantee outcomes;
- Charges associated with accounts restricted, suspended, or terminated for Terms of Service violations, service abuse, automated scraping, account sharing, fraud, or other prohibited conduct;
- Differences caused by currency exchange rates, bank fees, card fees, or taxes applicable in the customer's region;
- Orders clearly marked as non-refundable under a promotion, discount, or special offer.
6. Plan Upgrades and Downgrades
- Plan upgrades: Upgrade charges and effective dates will be displayed on the upgrade confirmation page. Paid benefits used or added following an upgrade are generally non-refundable.
- Plan downgrades: Unless otherwise stated, a downgrade takes effect at the end of the current billing period. No prorated refund will be issued for the current billing period.
- Switching from an annual plan to a monthly or lower-tier plan generally takes effect when the current annual subscription expires.
Before confirming a plan change, carefully review the new plan price, effective date, and changes to plan benefits.
7. Free Trials and Promotions
If Appark offers a free trial:
- The trial period and whether a payment method is required will be clearly disclosed during registration or checkout;
- If the free trial automatically converts to a paid subscription when it expires, you must cancel before the trial ends to avoid subscription charges;
- After a free trial converts to the first paid subscription, users satisfying the conditions in Section 3 may still request a refund within 48 hours after the first payment;
- Appark may limit the number of trials or promotions available to each user, payment method, device, or organization to prevent abuse.
8. Enterprise API and Usage-Based Charges
Enterprise API plans, API Credits, overage charges, and other usage-based Services may be subject to additional terms described in the applicable order, contract, or checkout page.
- Consumed API Credits, completed API calls, and incurred overage charges are generally non-refundable;
- Whether unused prepaid API Credits are refundable will be determined by the applicable order or contract;
- If you believe API usage or billing is incorrect, contact us within 30 days after the invoice date and provide the relevant account, invoice, and usage information;
- If an Enterprise agreement contains refund or cancellation terms that conflict with this policy, the signed agreement will control.
9. How to Request a Refund
To request a refund, contact us using the details below and provide, where possible:
- The email address associated with your Appark account;
- The order number, invoice number, or payment date;
- The reason for your refund request;
- Supporting information relating to duplicate charges, incorrect charges, service failures, or unauthorized transactions.
We generally complete an initial review or request additional information within five business days after receiving a complete request. Submitting a refund request does not guarantee approval.
10. Refund Method and Processing Time
Approved refunds will be returned to the original payment method. We cannot send refunds to a different card, account, or payment destination.
After a refund is submitted to the payment processor, it generally appears in your account within approximately 5–10 business days. Actual timing depends on the payment method, card issuer, bank, and region. Some refunds may appear as a reversal of the original charge rather than as a separate refund transaction.
If the original payment method has expired, been canceled, or cannot receive the refund, the relevant bank or payment provider will determine how the refund is handled and when it becomes available.
11. Chargebacks and Billing Disputes
If you do not recognize a charge, believe a bill is incorrect, or wish to request a refund, please contact us first so we can investigate and resolve the issue promptly.
Do not submit a chargeback through your bank or payment provider while a refund request is still being processed, as this may cause duplicate processing and delay resolution. We reserve the right to provide account usage records, order information, and communication records to payment providers when responding to chargebacks or payment disputes.
12. Cancellation or Termination by Appark
If Appark terminates a paid Service for reasons unrelated to your violation of the Terms of Service and you cannot continue using the Service during the current paid billing period, we may provide a prorated refund for the unprovided period or another reasonable remedy.
If an account is suspended or terminated for Terms of Service violations, fraud, service abuse, or unlawful conduct, related fees are generally non-refundable.
13. Changes to This Policy
We may update this Refund and Cancellation Policy from time to time. If we make material changes, we will notify you by email or by posting a notice in a prominent place on our website. Updated policies apply to transactions made after their effective date. Refund eligibility for completed transactions will generally be determined under the policy effective at the time of the transaction unless applicable law requires otherwise.
14. Contact Us
If you have any questions about subscription cancellation, refunds, billing, or this policy, please contact us at:
- Website: https://appark.ai
- Contact email: [email protected]
We will endeavour to respond and resolve your concerns within a reasonable timeframe.